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When I arrive at the customer’s home, there is a system of procedures I follow to diagnose the problem and provide options to the customer. One of the most important things I do is communicate with the customer, this builds trust when I am presenting solutions and options. 

Next, I get down and dirty, taking things apart and rebuilding them. This is often hero work because you are restoring important comforts people take for granted, like running water or clearing a sewer backup.

Following the repair, I do a complete safety inspection of the plumbing in the home. By doing this I can identify other issues that could be problematic. After completing the work, I write an email summary to the client for the work I did.

One of the best things about doing plumbing work is I am always busy. There are no seasonal slow periods, the work is steady all year long. The only drawback is that I don’t know how long my workday will go. I don’t know exactly how long a service call will take, and there are times I end up working late. (But, sometimes I get to come home early too.) I have chosen to work for a company that really values work-life balance and understands the importance of family life.