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The Gentlemen Pros Plumbing, Heating & Electrical

Frequently Asked Question

Tech with customer

Plumbing, Furnace, Air Conditioning & Electrical Services

  1. General Plumbing:
  •  Frost-Free Outdoor Faucets: We install and repair outdoor faucets designed to prevent freezing and bursting during colder months.
  • Garbage Disposals (Garburators): Installation, repair, and replacement of kitchen garbage disposal units.
  •  Sump Pumps: Services include installation and maintenance to prevent basement flooding by diverting water from your property.
  • Trenchless Pipe Replacement: Minimally invasive pipe repairs that avoid major excavation, ideal for replacing underground pipes without disturbing landscapes.
  • Water Filters: Install and repair water filtration systems for purer, cleaner drinking water.
  1. Water Heaters:
  • Hot Water Tanks: We offer installation, maintenance, and repair for traditional hot water tanks.
  • Tankless Water Heaters: Energy-efficient water heating systems that provide on-demand hot water without the cost of heating a storage tank.
  1. Bathroom Plumbing:
  • Toilets: Repairs for clogged or malfunctioning toilets and installation of new models.
  • Showers & Tubs: Maintenance, installation, and repair of bathtubs and showers, including plumbing for new installations and fixing leaks or clogs.
  1. Drainage & Sewer Services:
  • Drain Cleaning: Clearing clogs in kitchen, bathroom, or floor drains.
  • Camera Inspections: Using advanced cameras to inspect the interior of pipes for damage, blockages, or other issues.
  • Drain Pipe Inspections: Verifying the condition of pipes to detect any signs of leaks or blockages.
  • Sewer Line Repairs: Fixing broken or collapsed sewer lines, addressing tree root infiltration, and resolving backups.
  • Sewer Backups & Liner Installations: Repairing sewer backups and installing liners to reinforce aging sewer pipes.
  • Organic Drain Cleaners: Environmentally friendly solutions to clear clogs without harsh chemicals, that will continue to unclog over time. 
  1. Leak Detection & Water Damage:
  •  Leak Detection: Using advanced equipment to identify hidden leaks in walls, ceilings, or floors.
  •  Water Damage Solutions: Repairing water damage caused by plumbing issues like leaks, burst pipes, or faulty fixtures.

We offer furnace installation, furnace maintenance, furnace replacement, furnace repairs, furnace upgrades and humidifier replacement.

We also offer boiler installation, boiler maintenance and boiler repairs,

We offer many residential electrical services including:

Electrical panels, panel inspections, panel updates, car charging stations, aluminum wire replacement, arc fault breakers, basement wiring, ceiling fan installation, garage renovations, home theatre installations, hot tub and sauna wiring, outlet switch installation, permanent Christmas lights, electrical rough-in for renovations, rewiring, surge protection, new lights, troubleshooting, bathroom fans and humidity sensors, smoke detectors, carbon monoxide detectors, carbon monoxide detector installation, pot light installation, led pot lights retrofit, led pot lights upgrade, under cabinet lighting repair and replacement, valance lighting in kitchens, dimmer switches, laundry outlets moved, new electrical for new laundry rooms, baseboard space heater replacement and installation, hardwired ethernet connections and wiring, cat 5 or cat 6 wiring and hood fan replacement.

We offer air conditioning installation, repair and maintenance.

Service Areas

We serve the Calgary, Edmonton, Red Deer areas and surrounding communities.

We service Calgary and the surrounding communities including: Airdrie, Balzac, Bragg Creek, Carstairs, Chestermere, Cochrane, De Winton, Didsbury, Langdon, Madden, Millarville, Okotoks, Priddis, Redwood Meadows, Rocky View County and Spring Coulee.

We service Red Deer and the surrounding communities including: Bentley, Blackfalds, Bowden, Eckville, Innisfail, Lacombe, Penhold, Springbrook, and Sylvan Lake

We service Edmonton and the surrounding communities including: Beaumont, Devon, Fort Saskatchewan, Leduc, Nisku, Sherwood Park, Spruce Grove, St. Albert and Stony Plain.

Pricing & Value

Don’t worry, we provide all of our prices upfront. When the service technician comes to your home they will diagnose the problem, offer solutions and provide the cost of the service. You can sign off on the cost and the service before we begin the work.

Yes, we will price match. If you find a lower quote elsewhere. The Gentlemen Pros offers an “Apples-to-Apples” price-match guarantee. If you find a licensed company that conducts background checks and drug tests, uses the same quality materials, and provides the same quality of work at a lower price, The Gentlemen Pros will not only match the price but beat it by $100.

Yes, we offer flexible financing options to accommodate your budget.

The Gentlemen Pros Plumbing, Heating and Electrical offers incredible value because of our commitment to putting the customer first. Everything from scheduling, 5-year warranties, 24-hour service, upfront pricing and customer satisfaction guarantees is designed to create the best customer experience.

We assess the problem, provide solutions, and allow the customer to choose the solution. Unlike other companies or contractors, we provide the pricing upfront, before the work begins. We use the best quality materials and provide a 5-year warranty for most services, unheard of in the industry.

We service over 12,000 homes every year, providing the highest quality service.

Our pricing varies based on the service type. We provide estimates to ensure transparency. Once our technicians diagnose the problem they will provide as many solutions as possible.

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At The Gentlemen Pros Plumbing, Heating & Electrical balance cost and quality by putting the customer first.

#1 We offer transparent pricing. We provide upfront pricing with no hidden fees. You’ll always know the cost before we start any work. We don’t like surprises either.

#2 Rely on our “Apples-to-Apples” price match guarantee. We match any competitor’s price if they offer the same quality materials and services. This ensures you get the best value for your money.

#3 We are committed to the highest quality. Our highly trained technicians receive ongoing training to ensure they provide the highest quality work. 

#4 We provide the best warranties in the industry. Most services are backed by a five-year guarantee.

#5 We offer a 100% Satisfaction Guarantee on all services. If you’re not completely satisfied, we will do everything in our power to make you happy.

Service Excellence

Yes, we offer 24/7 emergency services for plumbing, HVAC, and electrical issues. We are ready to communicate with you 24 hours a day and can handle emergencies around the clock.

Yes, all our technicians are fully licensed and insured for your peace of mind. Our technicians are background-checked and drug-tested. You can have peace of mind knowing that you, your family and your home are in good hands.

Yes, our technicians are selected because of their ability to effectively communicate with our customers, provide the best customer service, and are highly trained. Our technicians undergo ongoing training to keep their skills fresh and relevant. We expect our technicians to provide the highest quality in service.

The Gentlemen Pros are trusted providers of residential plumbing, heating(furnace), air conditioning and electrical services. Established in 2002 we have been providing service that people can count on in Calgary, Edmonton and Red Deer and the surrounding communities.  Our technicians undergo rigorous background checks, drug testing and training, to ensure that you are safe and have the best service every time.

At The Gentlemen Pros Plumbing, Heating & Electrical, we book a time and let you know 30 minutes ahead of the appointment that our technician is on the way to your home. We know your time is important to you! We do everything we can to reduce the stress of home repairs, including providing a reliable window of time.

Yes, same-day service is available for urgent repair needs. Calls are answered around the clock to ensure we can help our customers in an emergency.

You can book your appointment online or by calling us directly.

Our policy on rescheduling or cancelling appointments is designed to be flexible to accommodate your needs. Should you need to reschedule or cancel, please contact us as soon as possible to ensure we can adjust our schedule accordingly.

Yes, you can get an estimated arrival time for your appointment. Each appointment is booked within a window of time. We will call you before the appointment to ensure someone is home, and then our technician will arrive at the scheduled time. If something changes, we will be sure to contact you.

If we are unable to make our appointment at the last minute, Its on us! We will cover the flat rate dispatch and travel fee for the rescheduled appointment and provide a $25 discount on the invoice.

The Gentlemen's Promise

Typically, you can not combine discounts but we always award the deeper discount to our customers. We offer a 5% seniors discount, and a membership program called The Gentlemen’s Promise.

The Gentlemen Pros Plumbing Heating & Electrical offer a membership called “The Gentlemen’s Promise”. 

The Gentlemen Pros Plumbing Heating & Electrical offer a membership called “The Gentlemen’s Promise”. 

The Gentlemen’s Promise members receive a 15% discount on all repair services. 

The Gentlemen’s Promise members receive an extra year on services that are warrantied for 5 years.

Members receive priority schedulingon any service.

Members receive $30 off the dispatch and travel fee for every appointment. 

In addition to these benefits, members are able to apply all the membership fees they have paid to a new furnace.

Our loyal members pay $19.95 a month, and receive a full plumbing, heating and cooling inspection each year, including a sewer line camera inspection…$2040 of free service.

When you are ready to purchase a new furnace all you have paid in monthly dues can be used towards the purchase of your new furnace.

Everytime member’s of The Gentlemen’s Promise book service, they will receive a $30 discount from the dispatch and travel fee.

To sign up for our loyalty program, “The Gentlemen’s Promise”, you simply need to call our office and we can set you up for priority service and discounts.

  • Yearly plumbing maintenance inspection.
  • Every 2 years a free electrical inspection.
  • Priority scheduling reserved for members only (this is particularly helpful in an emergency, like a blizzard or flood.) 
  • Member pricing including 15% off all repair services, and an extra year warranty on warrantied services. (Typically this increases the warranty from 5 years to 6 years.)  
  • $30 off the dispatch and travel fee for every appointment. 
  • Every dollar spent in membership fees can be used towards a new furnace.
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